Corporate IT at its best

What makes BMC FootPrints unique?

BMC FootPrints is an integrated IT Service and Asset Management solution enabling end-to-end business services. With intuitive design, visual administration capabilities, and out-of-the box integration, Footprints is easy to install, use, and support. IT can quickly analyze and organize business processes and data-enhanced communications with the business, delivering actionable intelligence to aid in planning and executing sound business decisions. With capabilities focused on providing streamlined services to the business, FootPrints improves customer satisfaction and clearly demonstrates IT value to the organization.

FootPrints Service Core IT service management for mid-size organizations

BMC FootPrints offers full service lifecycle management, helping mid-sized organizations gain efficiency and control through a robust, integrated ITSM and ITAM solution.Today's demanding business environment requires you to address users' requests on the first contact, minimizing escalations while keeping customer satisfaction at the forefront.BMC FootPrints integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC Track-it continues to improve its industry-leading position as the IT help desk and asset management solution for small-to-medium-sized businesses
with a re-designed Password Reset utility,web services for integration with other products and more.

With BMC FootPrints, you will:
  • Gain control of the wide variety of work that happens in a resource constrained IT organization
  • Simplify and automate routine tasks that commonly consume human and financial resources
  • Reduce calls by enabling users to self-resolve common issues and defer non-urgent issues
  • Document, record and centralize work for future reference and to demonstrate compliance
  • Prevent future issues by controlling and managing change and configuration
  • Save time and money by understanding financial and business implications of decisions
  • Gain visibility into the landscape of the IT asset environment
Leverage integrated, automated best practices
  • Easily initiate, route, track, and manage incidents driving process adherence with no programing required
  • Securely manage and control change to reduce unplanned outages and maintain security
  • Maintain a clear picture of assets and configurations to reduce unauthorized configuration changes that may result in security vulnerabilities
  • Monitor key metrics and SLA adherence at a glance to reduce service outages and improve cross-functional communication

Major Clients

DHL Express Al Jaber National Marine Dredging Company Nationalization & Residency Agency - Dubai Al Naboodah Traders Hotel Abu Dhabi University WASL Properties